Support for our clients

We are a firm believer that good customer support is an essential value for a service provider. We've all spent what seems like years on the end of a phone listening to repetitive music, interspersed with, "Your call matters to us. You are number 372 in the queue." So as one of our clients, you will always have a named contact developer and a mobile phone number and email address that we will respond to as soon as we receive a message from you.

Occasionally you may inadvertently cause what seems like a major disaster while editing, but even if it is only how to get a photo right on a page we will be with you. Your contract with us includes telephone and email support, through the ongoing hosting and support charge. Any actual extra development work we have to do will be billed at a reasonable hourly rate (see our pricing page for more details).