Doesn't good customer support seem hard to find? Sitting endlessly in a telephone queue ("Your call matters to us - you are number 357 in the queue...), or never talking to the same person twice, or being shunted from person to person and still no solution to your problem!
Because we value our relationship with our clients, the mainstay of our customer support is direct personal contact with the same developer or specialist every time. For you as a client this means...
We will already have personal knowledge of your project and any particular issues that have come up before
Immediate personal contact means we can always respond speedily to any problems that occur
We are always available on email or a mobile number
We don't charge for minor changes to the site's layout that can be carried out quickly